Assistance will be provided to individuals whose water payments are past due and subject to disconnection. Current utility bill must be submitted at time of the appointment. A maximum of $50 will be allowed for water assistance. Click here for the Georgia office nearest you.
Get help paying water bills
struggling with paying their water bills have a number of assistance
programs they can turn to. Non-profit organizations, charities,
churches, and government organizations may all offer assistance. Most of
the programs have income limits in place, and will only help if a
household is faced with a shut off of their water service. Some of the
options are below.
- American Water operates
dozens of companies across the nation, including in Florida,
Pennsylvania, California, Texas, and Massachusetts. They have resources
they offer to those who need help paying their water bills, including
the Low Income Payment Program as well as H2O Help to Others.
- Find an extensive listing of resources offered by non-profits, charities, government programs, and some payment plans that may be offered directly by water companies. Find details on water bill assistance from local organizations.
Low Income Payment Program (LIPP)
As soon as you think you may fall behind on your water bills, you are
strongly encourage to call the customer service department of your water
provider to learn about the options available to you. While direct
financial aid is not common, they may offer you a plan that will help
you pay the balance of the water bill over time in some form of
installment program. In addition, you may also be eligible to receive
assistance on your water bill from the Low Income Payment Program and/or
the H2O Help to Others Program.
Low Income Payment Program (LIPP) from American Water expands upon the
H2O Help to Others Program mentioned below. It will take that plan one
step further by providing aid to the most economically challenged
American Water customers. The assistance provided, which can be in the
form of a credit or installment plan on your account, can be equivalent
to as much as 20% of a customer’s total monthly bill. This will depend
on a few factors including eligibility, income, and family size. In
addition, depending on the state you live in, there may be cash grants
offered as part of this program as well. To qualify for this LIPP
assistance program there are some limits on the total monthly household
income, and the criteria will vary based upon area and state. Contact
them to learn more about the criteria and program, as well as learn how
H2O Help to Others Program The
H2O Help to Others Program was created to assist those who need the
most water bill assistance and are facing a possible shut off of their
service. Customers who qualify for this program may receive a free cash
grant of up to $500 to help them with paying their monthly water bill.
The funds will be applied to any past due balance on your account.
a cash grant from the H2O Help to Others Program may not cover a
recipients entire water bill. In certain cases, recipients of the grant
money will still need to pay a portion of their water bill that will be
based upon their income.
qualify for the H2O Help to Others Program, the total monthly household
income of the recipient may not exceed certain monthly thresholds,
depending on the state and area in which you reside. Please contact
American Water for more information and how to apply.
another benefit of the H20 Help to Others Program is that American
Water and the organizations that oversee the program will often connect
customers with other resources and sources of financial aid in their
local communities. So referrals and information is usually available on
other charities, agencies, non-profits and assistance programs for which
they might qualify for aid.
are many benefits to the program. What has been experienced is that
those who qualify for the water bill assistance program are also able to
begin paying their water and other utility bills on time going forward.
They also are usually able to start meeting other financial obligations
and commitments and work towards long term self-sufficiency. Find
additional ways to get help with utility bills, including LIHEAP and more.
Water bill assistance programsMany water companies will do what they
can to work with customers to help them keep their service on. They may
offer payment plans, allow unpaid bills to be paid in installments, and
other options. In addition, many counties across the nation have non-profit agencies, churches, or government programs that
may offer cash assistance for paying water bills. While funding is
almost always limited, and income criteria often need to be met,
individuals should always look into their local resources. Find a listing of local assistance programs by state and county.
While not as common, certain charity type organizations like the Salvation Army, Saint Vincent DePaul, or Catholic Charities may
provide financial help. Each of these groups will have limited funding.
If they can assist with unpaid water bills, it will usually only be a
last resort and when a family is facing an unexpected emergency. Read more.
Discounts, extensions and payment programs are
available from some water companies. In addition, government mandated
resources may be offered in certain states, counties, or cities that
will provide discounts to income qualified households. While these
payment plans are not common, they do exist in some areas. They can
generally provide customers more time to pay their water bills and the
programs may provide other forms of assistance as well. More on water bill payment plans.
Water conservation and auditsIn addition, people can get free advice
and information on how to reduce their monthly water bills, including
information on the new government WaterSense program.
Customers can also sign up for the American Water Water Wise home water
survey. This program will have a company conservation specialist
dispatched to the home, and they will perform a comprehensive water
audit of the home for free. The specialist will thoroughly check the
property for leaks, inefficient watering systems, and other areas of
potential water savings. They will then create and provide the customer
with a detailed, in-depth report that will document their personal water
usage in addition to offering them tips on things they can do to save
water and how to lower their water bills.
Valdosta City Utilities
Water and Sewer Services